Not all client experiences are the same. Some are exceptional and make you feel (almost) superhuman. Some are so disgusting that they make you want to quit and do just about anything else you can imagine. Neither experience is a completely accurate reflection of reality.
A mentor once told me, “It is never as good as it seems nor is it as bad as it seems.” I believe this to be true.
I’ll never forget what he said. I believe it to be true.
Every leader will inevitably face a difficult conversation. The ones who master it will not only win the admiration of the people they lead but will achieve results beyond what anyone expects.
I still remember my first difficult conversation. I was selling software at the time, and there was an implementation that was not going well. I was risking my integrity and knew I had to offer to cancel the deal and refund the money. (I had already received my commission which meant I would have had to pay that back. That would have hurt.)
I called the client and reviewed the situation.